Lucky Dog ("Lucky Dog," "we," "us," or "our"), operated by Lucky Dog Pet Club, respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit [luckydogpetclub.com] (the "Site"), use our booking and membership services, communicate with us, or visit our facility in Orange City, Florida.

By using our Site or services, you agree to the practices described in this Policy.

1. Information We Collect

Information you provide to us:

Contact & account details — name, email address, phone number, and mailing/billing address.

Pet information — your pet's name, breed, age, vaccination and health records, behavioral notes, and veterinary/emergency contacts.

Payment information — card-on-file and billing details, collected and processed by our third-party payment processor.

Booking & membership details — services booked, reservation history, and Pet Club membership information.

Communications — messages, reviews, photos, and other information you choose to share with us.

Information collected automatically:

Usage & device data — IP address, browser and device type, pages viewed, and similar analytics data.

Cookies and tracking technologies — including advertising pixels (see Section 5).

Information from third parties:

Social media lead forms — information you submit through an ad or form on platforms such as Meta (Facebook/Instagram).

Referrals — information provided when an existing customer refers you.

2. How We Use Your Information

We use the information we collect to:

Provide, schedule, and manage boarding, day camp, grooming, and membership services through our booking platform.

Process payments and manage card-on-file billing.

Send service communications — booking confirmations, reminders, and updates about your pet.

With your consent, send marketing — promotions, events, and offers by email and text message.

Operate, improve, and secure our Site and services, including analytics and advertising/retargeting.

Comply with legal obligations and enforce our terms and policies.

3. Text Messaging (SMS)

If you opt in to text messages, you consent to receive recurring automated marketing and/or service texts from Lucky Dog at the number you provide. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. We obtain consent as required by applicable law before sending marketing texts. [Confirm your exact SMS program terms and consent records with your texting provider.]

4. Email Marketing

We send marketing emails only where permitted. Every marketing email includes an unsubscribe link, and you can opt out at any time. Service-related emails, such as booking confirmations, may still be sent to you.

5. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies, including advertising pixels such as the Meta (Facebook/Instagram) Pixel, to operate the Site, understand how it is used, and show you relevant ads, including retargeting. You can control cookies through your browser settings and opt out of certain interest-based advertising through the ad platforms' tools and industry opt-out pages. [If a cookie-consent banner is required where your visitors are located, add one and reference it here.]

6. How We Share Information

We do not sell your personal information for money. We share information with:

Service providers — our booking and management platform (Gingr), payment processor, email/SMS marketing platform, website host, and analytics providers, who process information on our behalf.

Advertising partners — such as Meta, to deliver and measure ads. Note that some privacy laws treat data-sharing for targeted advertising as a "sale" or "sharing." [Verify how this applies to your business.]

Legal and safety — when required by law, to respond to legal process, or to protect the rights, safety, and property of Lucky Dog, our customers, or others.

Business transfers — in connection with a merger, acquisition, financing, or sale of business assets.

7. Data Retention

We keep personal information for as long as needed to provide our services, maintain your account and your pet's records, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. [Add specific retention periods if you have them.]

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. Payment card data is handled by a PCI-DSS-compliant payment processor, and we do not store full card numbers on our own systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices & Rights

Access & update — request access to or correction of your information by contacting us.

Marketing opt-out — unsubscribe from emails, or reply STOP to texts, at any time.

Cookies — manage cookies and ad targeting through your browser and platform settings.

State privacy rights — depending on where you live, you may have rights to access, delete, correct, or limit the use of your personal information, and to appeal a decision. To exercise any rights, contact us using the details below. We will not discriminate against you for exercising your rights. [Confirm which state privacy laws apply to your business and add any required specifics.]

10. Children's Privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Third-Party Links

Our Site and communications may link to third-party websites and platforms that we do not control. Their information practices are governed by their own privacy policies, not this one.

12. Changes to This Policy

We may update this Policy from time to time. The "Effective Date" at the top reflects the most recent version, and we will post material changes on this page.

13. Contact Us

If you have questions about this Policy or your information, contact us:

Lucky Dog
1933 S. Volusia Ave, Orange City, FL 32763
Email: [email protected]
Phone: 3869607816
Website: luckydogpetclub.com